File RT-Extension-ReferenceIDoitObjects.DESCRIPTION of Package perl-RT-Extension-ReferenceIDoitObjects

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File RT-Extension-ReferenceIDoitObjects.DESCRIPTION of Package perl-RT-Extension-ReferenceIDoitObjects

NAME

RT::Extension::ReferenceIDoitObjects - Create a ticket in relation to one or more i-doit objects

DESCRIPTION

This extension gives you the opportunity to combine an issue tracker like RT with an IT documentation tool / CMDB like i-doit. It uses i-doit's API to relate a ticket with one or more CIs / objects managed by i-doit. On i-doit's side you are able to view all tickets related to an object. This extension also supports i-doit's multi-mandator functionality.

i-doit ("I document IT") is a web-based tool to document complex IT infrastructures. It provides several modules like a ITIL compliant Configuration Management Database (CMDB). More information about i-doit is available under http://www.i-doit.org/. Its core is Free and Open Source Software. Visit http://www.i-doit.com/ for commercial support and additional services. Please note, that i-doit's API (which is essential for this extension) is currently only implemented in the commercial branch.
INSTALLATION ^

This extension requires RT 4.2.x or higher and a running installation of i-doit 1.3 or higher.

Important notice: This version is no longer compatible to Request Tracker version 4.0.x and i-doit version 1.2.x or older! Please use version 0.92 instead if you need compatibility to those older versions.

To install this extension, run the following commands:

$RT_HOME/sbin/rt-setup-database --action insert --datafile /opt/rt4/local/plugins/RT-Extension-ReferenceIDoitObjects/etc/initialdata

Executing the last command creates 2 new custom fields, so please do it only once. These fields contain the i-doit mandator and the referenced objects.

CONFIGURATION

To enable this extension edit the RT site configuration based in $RT_HOME/etc/RT_SiteConfig.pm:

Set(@Plugins,qw(RT::Extension::ReferenceIDoitObjects));

i-doit has a built-in API based on JSON-RPC. To call this API set its URL:

Set($IDoitURL, 'http://example.org/i-doit/');

Set($IDoitAPI, $IDoitURL . '?api=jsonrpc');

Set(%IDoitMandatorKeys, (
        'Mandator 1' => 'api key',
        'Mandator 2' => 'api key'
    ));

Set($IDoitDefaultMandator, 1);

Set($IDoitDefaultView, 'objects'); # 'objects', 'workplaces', 'devices', or 'item'

Set($IDoitInstalledSoftware, 'relations'); # 'objects', or 'relations'

Set($IDoitShowCustomFields, 1); # 1 ('yes') or 0 ('no')

$IDoitURL

It's highly recommended to establish an encrypted connection between RT and i-doit over a network, e. g. TLS over HTTP (HTTPS).
$IDoitAPI

Please be aware of browsers' "Same Origin Policy"! This extension uses AJAX requests access i-doit's API. If RT and i-doit are not available under the same domain name (or IP address), AJAX calls will fail.

To avoid this "problem" (actually this policy is very useful) you can setup an AJAX proxy. This extension already provides such a proxy located under etc/. It's written in PHP, so you have to install PHP 5.2 or higher and the PHP extension curl on the same machine where RT is installed. Make this little script available through your web server and edit the script by setting $l_url to the URL of i-doit's API, e. g. http://example.org/i-doit/index.php?api=jsonrpc. In RT's site configuration $IDoitAPI has to be set to this script, e. g. http://rt.example.org/path/to/i-doit_api_proxy.php.

$IDoitMandatorKeys

This is a list of mandators with their API keys. Just put the name and API key of every mandator in i-doit you like to relate to tickets.

$IDoitDefaultMandator

Choose a default mandator for every situation where it's needed. Use its name (or whatever you like) to identify the mandator. This name has be to added to the list of the corresponding custom field as well.

$IDoitDefaultView

When creating or editing a ticket, this extension adds a so-called object browser to the web interface. The browser gives you several views on objects:

objects

Select objects provided by the API and filter them by type.
    workplaces

Select users' workplaces and their related sub objects. Each user will be taken by the email address provided by RT's field "Requestors" if these users are documented in i-doit.

i-doit gives you the possiblity to create relations between users, their workplaces and all equipment related to these workplaces.

Tip: You may synchronize user information between OTRS and i-doit via LDAP.
    devices

Select assigned devices for current requestor. Those devices are objects in i-doit which have this requestor as an assigend person.
    selected

View and remove all selected items.

$IDoitInstalledSoftware

Defines which type of objects will be shown for the installed software. There are two options: "objects" or "relations".

objects

Shows software objects which are assigned to the currently selected object.
    relations

Shows the software relation between the object and the assigned software.

$IDoitShowCustomFields

Sometimes it's better to "clean up" the web user interface. Whenever you
only have 1 mandator within i-doit and don't want to edit the object
identifiers manually it's recommended to hide the used custom fields. Select 1
to show them or 0 to hide them.

After all your new configuration will take effect after restarting your RT environment:

rm -rf $RT_HOME/var/mason_data/obj/* && service apache2 restart

This is an example for deleting the mason cache and restarting the Apache HTTP
web server on a Debian GNU/Linux based operating system.

USAGE

Whenever you create a new ticket or edit an existing one you are able to
reference this ticket with one or more objects in i-doit. An additional box
with the so-called "object browser" will shown up. Just select the objects you
need or unselect the objects you don't need.

AUTHORS

Benjamin Heisig, <bheisig@synetics.de>

Leonard Fischer, <lfischer@synetics.de>

Van Quyen Hoang, <qhoang@synetics.de>

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