Request Tracker (RT) is an enterprise-grade ticketing system which enables a
group of people to intelligently and efficiently manage tasks, issues, and
requests submitted by a community of users. It features a web, email and
command-line interfaces.

Written in object-oriented Perl, RT is a high-level, portable, platform
independent system that eases collaboration within organizations and makes it
easy for them to take care of their customers.

RT manages key tasks such as the identification, prioritization, assignment,
resolution and notification required by enterprise-critical applications
including project management, help desk, NOC ticketing, CRM and software
development.