Open Ticket Request System
OTRS is an open source ticket request system with many features to
manage customer telephone calls and e-mails. It is distributed under
the GNU General Public License (GPL) and tested on Linux, Solaris, AIX,
FreeBSD, and Mac OS 10.x. If you receive many e-mails and want to
answer them with a team of agents, OTRS is a tool that can help.
Feature list:
Web interface:
* Agent Web interface for viewing and working on all customer
requests
* Admin Web interface for changing system settings
* Customer Web interface for viewing and sending information to the
agents
* Web interface with themes support
* Multilanguage support (Bulgarian, Dutch, English, Finnish, French,
German, and Spanish)
* Independent customization of the output template's (dtl) release
* Web interface with attachment support
* Easy and logical use
E-Mail Interface:
* MIME support (attachments)
* PGP support
* SMIME support
* Dispatch of incoming e-mail via e-mail address or x-header
* Autoresponders for customers by incoming e-mail (per queue)
* E-mail notification to the agent by new tickets, follow-ups, or
lock time-outs
Ticket:
* Custom queue view and queue view of all requests
* Ticket locking
* Ticket replies (standard responses)
* Ticket autoresponders per queue
* Ticket history, evolution of ticket status, and actions taken on
ticket
* Ability to add notes (with different note types) to a ticket
* Ticket zoom feature
* Tickets can be bounced or forwarded to other e-mail addresses
* Ticket can be moved to a different queue (this is helpful if
e-mails have a specific subject)
* Ticket priority
* Ticket time accounting
* Content full text search
System:
* Creation and configuration of user accounts and groups
* Creation of standard responses
* Signature configuration per queue
* Salutation configuration per queue
* E-mail notification of administrators
* E-mail notification sent to problem reporter (by create, locked,
deleted, moved, and closed)
* Submitting update-info (via e-mail or web interface)
* Deadlines for trouble tickets
* ASP (active service providing) support
* TicketHook freely setable like 'Call#', 'MyTicket#', 'Request#' or
'Ticket#'
* Ticket number format freely setable
* Different levels of permissions and access rights
* XML layer to support different SQL databases (like MySQL,
PostgreSQL, Oracle, and DB2)
* User authentication against database or ldap directory
* Easy development of custom add-ons (OTRS API)
* Easy creation of different front-ends (for example: X Window
System, console)
* A fast and useful application
- Sources inherited from project DISCONTINUED:openSUSE:11.1:Update
- Download package
-
Checkout Package
osc -A https://api.opensuse.org checkout openSUSE:Evergreen:11.1:kernel-2.6.32/otrs && cd $_
- Create Badge
Source Files
Filename | Size | Changed |
---|---|---|
otrs-2.2-OSA-2010-01.diff | 0000004940 4.82 KB | |
otrs-2.2.6.tar.bz2 | 0010640789 10.1 MB | |
otrs-init.diff | 0000000626 626 Bytes | |
otrs-nochown.diff | 0000004166 4.07 KB | |
otrs.README.de | 0000000884 884 Bytes | |
otrs.README.en | 0000000772 772 Bytes | |
otrs.changes | 0000051986 50.8 KB | |
otrs.spec | 0000012310 12 KB | |
sysconfig.otrs | 0000002221 2.17 KB |
Latest Revision
osc copypac from project:openSUSE:11.1:Update package:otrs revision:1
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